Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Most orders are dispatch within 24-48 hours, 5 days a week. Although TFW8b has a reputation for shipping quicker than Amazon, please note, I am human, I do have a day job.
- SAME DAY DISPATCH IS NOT GUARANTEED.
- TFW8b uses a combination of services from DHL, Royal Mail and Deutsche Post. Expected delivery times (in working days) UK 1-3, USA/CAN 2-7, AUS/NZ 3-10, EU 1-5. Non express 5-45 working days.
- Order Tracking: You'll receive an email shortly after dispatch containing tracking info. This can also be found if you log into your account. Tracking links: ParcelMonitor - Deutsche Post Tracking - DHL Tracking - Royal Mail Tracking
- Brexit vs EU27 & more.
- Good news! If you are in the EU27 (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden) Shipping is mostly the same as before. TFW8b pays all your import fees and duty for you. The package will just turn up at your door as it did back in the good old days. This now includes Norway, Switzerland as well as Australia and New Zealand!
- Privacy & Security
- Information collected via www.thefuturewas8bit.com is only used by The Future was 8bit Ltd
- Returns & Replacements
- 1 year warranty applies to most TFW8b.com products see Warranty page for more info. For support/returns/replacements use contact page.
- Ordering
- Most orders are dispatched within 1-2 working days. Custom orders will take longer. If you have a query please use contact page.
- Payment, Pricing & Promotions
- All online payments are processed via Paypal. You do not need a Paypal account to pay us, as Paypal will also process all major credit/debit cards as well as bank transfers (echeque). Paypal does not share credit card details with The Future was 8bit Ltd.
- Viewing Orders
- You can view the status of your order via the My Account section or via Orders and Returns
- Updating Account Information
- This can be simply updated via My Account. But if you have any issues, please use the Contact page.
- PLEASE NOTE - If you wish to contact us, you MUST use the Contact Form. We aim to respond to within 72 hours, but please be aware, we are all human and have day jobs. It is not possible to monitor the Contact Form Mailbox 24/7 - TOPTIP: If you simply need to check the status of your order, you can do this via My Account.