!Covid19 - We are open! - Worldwide shipping from £8.49 - Free shipping UK (Mainland) orders over £75 - The Future was 8bit.. 8bit things, done better ;D

Customer Service

Shipping & Delivery
Most orders are dispatch within 24-48 hours, 5 days a week. Although TFW8b has a reputation for shipping quicker than Amazon, please note, I am human, I do have a day job. SAME DAY DISPATCH is not guaranteed.
TFW8b uses a combination of services from DHL, Royal Mail and Deutsche Post. Expected delivery times (in working days) UK 1-3, USA/CAN 2-7, AUS/NZ 3-10, EU 1-5. Non express 5-35 working days.
Tracking links: ParcelMonitor - Deutsche Post Tracking - DHL Tracking - Royal Mail Tracking
Brexit - The UK is STILL trading as member state of the EU.
EU customers pay no import fees (Ok Norway, Switzerland etc are different but you catch my drift).
As it looks so far, nothing will change until and at the very earliest 31/12/20. Fingers crossed the UK-EU trade agreement won't change. But if we do indeed leave the single market, I've already lined up the systems and services I'll need to have shipments pre-cleared at customs, with import fees included in the shopping basket price (With the overall costs neutral to where we are now). But right now the FACT is, we are still trading under normal EU member state rules, so NOTHING has changed. If/when anything does, I'll update the FACTs here.
Privacy & Security
Information collected via www.thefuturewas8bit.com is only used by The Future was 8bit Ltd
Returns & Replacements
1 year warranty applies to most TFW8b.com products see Warranty page for more info. For support/returns/replacements use contact page.
Most orders are dispatched within 1-2 working days. Custom orders will take longer. If you have a query please use contact page.
Payment, Pricing & Promotions
All online payments are processed via Paypal. You do not need a Paypal account to pay us, as Paypal will also process all major credit/debit cards as well as bank transfers (echeque). Paypal does not share credit card details with The Future was 8bit Ltd.
Viewing Orders
You can view the status of your order via the My Account section or via Orders and Returns
Updating Account Information
This can be simply updated via My Account. But if you have any issues, please use the Contact page.
PLEASE NOTE - If you wish to contact us, you MUST use the Contact Form. We aim to respond to within 48 hours, but please be aware, we are all human and have day jobs. So it is not possible to monitor the tfw8b Contact Form Mailbox 24/7 - If you simply need to update delivery address, you can do this via My Account.